Customer Service Specialist

Customer Service Specialist

Employer: Sinteks

Location: Baku, Azerbaijan

Industry: Fashion Retail

Manage Others: No

Job Type: Customer Service

Sinteks Company is the one of the largest and most successful fashion retailers in Caucasus with more than 50 points of sales in the Region. A current activity of the Sinteks MMC is Fashion Retail/Franchising of fashion labels: Gucci, Dolce&Gabbana, Escada, Burberry, Emporio-Armani, Salvatore Ferragamo and others.

Responsibilities:

*Responsibility for the level and quality of customer service in stores
*Responsibility for the level and quality of customer service in stores
*Setting and achieving goals to ensure a high level of service through strict adherence to procedures and company policies
*Monitoring of client service in the stores on a regular basis
*Monitoring and controlling the compliance to company standards of customer service
*Tracking and analysis of client complaints, their resolution
*Offer ideas and recommendations for continuous improvement in customer service
*Supervising employees during the service process Prepare reports on a regular basis, analyzing the service process in the company
*Coordinating with internal company departments for resolve issues

Requirements:

*Customer Service experience
*Communication skills – verbal and written
*Problem analysis and problem-solving
*Attention to detail and accuracy
*Fluent knowledge in Azeri and Russian languages
*English language knowledge is welcome
*MS Office program computer skills

Contact Information:

To be considered for this position, please email your resume to career@sinteks.com.

Please reference “Customer service specialist, jobsearch.az” in the email subject line.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

 

 

Əlavə olaraq Sizlər üçün Peşəkar Kariyera proqramları: 

1.  “Antalya Business Camp”

2.  “HR Management School 2”

3. “Business School of Marketing”

4. “Modern Management Business School”

 

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