Excelsior Hotel & SPA Baku

Guest Service Agent

Responsible for performing the following tasks:

• Dealing with bookings by phone, e-mail, letter, fax or face-to-face
• Completing procedures when guests arrive and leave
• Preparing bills and taking payments
• Dealing with special requests from guests

Essential Skills required:

• Excellent written and spoken communication skills in Azeri, Russian and English
• Strong customer service skills
• A friendly and professional telephone manner
• The ability to adapt to different guests
• Patience and tact
• The ability to stay calm under pressure and look after several things at once
• The ability to use computerized technology
• Accuracy and attention to detail.

Advantageous Skills:

• Previous experience as a receptionist
• Previous experience working within a hotel (Front Desk)
• Knowledge of Opera PMS or Fidelio

E-mail: hrm@excelsior.az


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