Call Center & Help Desk Operator

Call Center & Help Desk Operator

Main Qualifications:

• Bachelor’s Degree with relevant educational background,
• Minimum 1 year corporate experience in a related position,
• Knowledge of computers and relevant software applications
• Highly customer and service orientated,
• Good interpersonal and communication skills,
• Ability to work under pressure,
• Able to work with every of shifts (day, evening, night)
• Hands on experience with MS Office programs,
• Fluent in Azerbaijani, English

Principal Accountabilities / Responsibilities:

• Gives response to inbound dealer calls, inquiries or questions,
• Enters the questions into the system and informs suppliers about requests for action (RFA),
• Gives information to technicians when necessary,
• Follows up installation, regain, turnover, maintenance transactions,
• Follows up, control and file service & maintenance forms,
• Makes coupon and terminal paper tests,
• Conducts the operations of dealer surveys,
• Performs cross functional tasks such as participating to surveys, business excellence projects, company activities etc.

Interested candidates are requested to send their resume to hr@azerinteltek.az by indicating CALL CENTER & HELP DESK OPERATOR in the subject of the letter.

Baxılma sayı (615)

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